Privacy Policy

1. Introduction

BotVoice AI ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered inbound voice assistant platform ("Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Full name
• Password (encrypted)
• Billing information (processed by our payment provider)

2.2 Service Usage Data

When you use the Service, we collect:

• Bot configurations (greetings, prompts, knowledge base content)
• Phone numbers provisioned
• Call logs and metadata (caller ID, duration, timestamps)
• Call recordings and transcripts
• Extracted contact information from calls

2.3 Technical Data

We automatically collect:

• IP addresses
• Browser type and version
• Device information
• Usage patterns and feature interactions
• Error logs and performance data

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Service
• Process your transactions and manage your account
• Power AI voice assistants with your configurations
• Generate call transcripts and extract lead information
• Improve and optimize the Service
• Send administrative communications
• Respond to support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Twilio - Phone number provisioning and call handling
• OpenAI - AI processing for voice conversations
• Paddle - Payment processing
• Supabase - Database and authentication services
• Hosting providers - Cloud infrastructure

4.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your information for as long as:

• Your account remains active
• Necessary to provide the Service
• Required by law or for legal purposes

Call recordings and transcripts are retained for 90 days by default. You may request earlier deletion. Account data is deleted within 30 days of account closure, except where retention is legally required.

6. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL)
• Encryption of data at rest
• Secure authentication mechanisms
• Regular security audits
• Access controls and monitoring

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access - Request a copy of your personal data
• Correction - Request correction of inaccurate data
• Deletion - Request deletion of your data
• Portability - Receive your data in a portable format
• Objection - Object to certain processing activities
• Restriction - Request restriction of processing

To exercise these rights, contact us at privacy@botvoiceai.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required.

9. Call Recording Disclosure

The Service records and transcribes phone calls to provide its functionality. As a user of the Service, you are responsible for:

• Informing callers that their call may be recorded as required by applicable law
• Configuring your AI assistant to disclose recording when legally required
• Complying with all-party consent laws in your jurisdiction

10. Cookies and Tracking

We use essential cookies for authentication and service functionality. We may also use analytics cookies to understand how the Service is used. You can control cookies through your browser settings.

11. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us at: